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Employee
of the Month Program - Objective
The objective of the Employee of the Month Program is to recognize
special employees for outstanding work performance, good working
relations with fellow employees and clients.
STANDARDS
OF QUALITY SERVICE
ATTITUDE
/ COMMITMENT
- Understands
and Appreciates South Travel & Tourism (SouthTravels.com)
- Demonstrates
a positive dedication to fulfilling job responsibilities.
- Displays
a helpful, cooperative attitude toward Superiors and Peers.
- Is warm,
responsive and understanding with Clients.
- Actively
pays attention to clients concerns.
- Feels good
about self and is open to giving and receiving praise.
- Sets and
meets high personal standards of excellence.
- Has a positive
attitude toward work responsibilities, co-workers, and customers,
and serves as a role model for others.
- Is consistently
dependable and punctual in reporting for duty, completing assignments
on time, and participating in additional responsibilities.
INTERPERSONAL
SKILLS
- Presents
self as a talented, group-motivator.
- Is warm,
friendly and outgoing.
- Gives positive
feedback to co-workers when merited.
- Uses effective
listening skills with clients.
- Rarely gives
negative feedback to clients and co-workers.
WORK PERFORMANCE
/ JOB KNOWLEDGE
- Is knowledgeable
and interested.
- Follows instructions
well.
- Is consistently
accurate.
- Does more
than is required.
- Usually succeeds
in handling pressure situations on his/her own.
- Handles clients
complaints successfully, directly or through referral.
- Anticipates
problems and solves them before clients become upset.
- Takes responsibility
for legitimate problems and complaints.
- Exemplifies
high overall quality of performance.
- Is productive,
exhibits commitment to quality in carrying out job responsibilities,
and is an asset to the staff of his/her department.
- Is willing
to take initiative, and accepts and carries out additional responsibilities
beyond regular job assignments.
PERSONAL
TRAITS
- Maintains
an appropriate and neat personal appearance and dress.
- Exhibits
excellent habits of personal cleanliness and hygiene.
- Rarely loses
more than a day of work time in a 30-day period.
- Requires
little supervision.
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