Hotels and Beach Resorts Online Travel Reservation Services with up to 76% Discount on Published Rates !!!
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FAQ - SouthTravels.com Frequently Asked Questions

Hotel Reservation
What is the cost for using SouthTravels.com?
How do I make hotel reservation?
How long will it take to get booking confirmation?
What if the Hotel I requested is not available?
When I submit my reservation, where does my request go?
Once I have made my reservation, will I receive any written confirmation from the hotel?
Can I make a reservation directly through the hotel?
When do you check availability?
Will you confirm my reservation by fax?
 
Payment Procedures
When do I need to Pay?
If I failed to settle payments with in due date will my reservation be still accepted?
Is credit card information secure with SouthTravels.com?
What Major Credit Cards do you accept?
Can I pay by Bank Transfers?
If my payments by Telegraphic Transfer is not received by you, what will happen to my reservation?
 
Hotel Rates
Are taxes and breakfast included in your prices?
Do you offer additional discounts?
Are your prices per room or per person?
How can you offer rooms at such discounted prices?
 
Cancellation Policy
What is your cancellation policy?
 
Definition of Terms
What is GCC Market?
What is CIS Market?
What is Pan Arab Market?
What is HB?
What is FB?
What is FIT?
What is GIT?
 
General Hotel Policy
Can SouthTravels.com supply a baby cot or crib when I travel with children?
How do I request an early check-in or late check-out with the hotel?
I can't find answer to my question?
 

Hotel Reservation

What is the cost for using SouthTravels.com service?

There is NO CHARGE or service fee to use SouthTravels.com hotel reservation service.

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How do I make a hotel reservation?

1. Choose the hotel you would like to stay in and click on the "Reservation" or "Book Now" link.
2. You will then have to fill up all the necessary information needed to make a booking.
3. For hotels with instant confirmation, you will be redirected to our secured payment gateway to make the payment by credit card to secure your booking.
4. For hotels with upon request status, our reservation agent will send you a payment link after they manually confirmed your request.

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How long will it take to get booking confirmation?

1. For hotels with instant confirmation, you will be able to get your booking confirmation immediately or within 24 hours after making your payment online.
2. For hotels with upon request status, you can get your booking confirmation within 1-2 business days.

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What if the hotel I requested is not available?

You will be notified via e-mail if your requested hotel is not available. Our travel experts will try to find hotels of comparable standards, prices and in the same area (if available) for your consideration.

Note: Please fill in alternative hotels in the reservation form when making reservation to let us know your preferences in case of your requested hotel is not available.
To avoid disappointment, especially over high season periods, very early booking is strongly advised.

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When I submit my hotel reservation, where does my request go?

All travel arrangements are processed by SouthTravels.com Reservation Department. All reservation will be followed up within 24 hours by email. Your reservation IS NOT confirmed until you receive a confirmation number from us via email.

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Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you received from SouthTravels.com is all you need. Just present the pre-paid hotel voucher from us upon check-in.

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Can I make a reservation directly through the hotel?

Yes you can, but the prices displayed on SouthTravels.com are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 50% more.

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When do you check availability?

We check availability only at the point of making a reservation.

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Will you confirm my reservation by fax?

We usually send confirmations by e-mail, so please make sure that you have provided us the correct e-mail address. Incase you could not provide an email address or if you don't have any access in your email, we could send your booking confirmation by fax.

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Payment Procedures

When do I need to Pay?

1. For hotels with instant confirmation, you need to make your payment online to get the booking confirmation immediately or within 24 hours.
2. For hotels with upon request status, you will be given an option date to settle the payment after we confirmed your reservation in return email to you. Failure to settle the payment on or before the option date, your booking will be automatically cancelled.

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If I failed to settle payments within due date, will my reservation be still accepted?

Yes, it can still be accepted but we can't promise the same hotel will be available for your requested dates. It is always subject to hotel room availability and our allocation with the hotel.

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Is credit card information secure with SouthTravels.com?

The security of your personal information is our priority! That's why we utilized the latest encryption technology to ensure the safety of your personal information. All your transactions protected by powerful 128 bit Secure Sockets Layer (SSL) encryption technology.

SSL encrypts your credit card number, name, phone number, etc... as it travels through the Internet. SSL safe connection and secure transactions technology has effectively protected millions of SouthTravels.com customers who have transmitted their credit card details on-line for their Hotel Reservation.

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What Major Credit Cards do you accept?

We accept Visa, MasterCard, AMEX and Diners.

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Can I pay by Bank Transfers?

Yes you can pay by bank transfers but you must pay all the Telegraphic Transfer Bank Charges that is more or less US$ 20.00. Telegraphic Transfers can only be acceptable if you are arriving minimum of 10 days prior or else you need to arrange all the payments through Western Union money transfer.

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If my payment by Telegraphic Transfer is not received by you, what will happen to my reservation?

If we are unable to receive your payment via Telegraphic Transfer in due date, your reservation will be automatically cancelled.

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Hotel Rates

Are taxes and breakfast included in your prices?

Yes. Unless noted otherwise, all taxes and breakfast are included.

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Do you offer additional discounts?

In the hotel directory check carefully if there are available weekend special rates or hot deals for the hotel you want to stay in. Then click on Hotel Details to see all these special rates. Sometimes we can offer additional discounts, so check always our hot deals.

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Are your prices per room or per person?

All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.

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How can you offer rooms at such discounted prices?

For two reasons. First, we have negotiated these favorable rates from the hotels in return of volume of business we give to them. Second, we use the internet to do all the transactions, which cuts our cost considerably.

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Cancellation Policy

What is your cancellation policy?

1. Cancellation policy will be advice to you by our reservation agents when you make a booking since the cancellation policy of each hotels vary from each other.
2. No show - means no email or notification of cancellation received by our office that guest is unable to travel before the check-in date. Payments are not refundable.
3. Unused vouchers - No refund provided in event of cancellation or alteration for the services mentioned in the voucher which the guest might decide not to use once the date of check-in
commences.

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Definition of Terms

What is GCC Market?

"GCC" means The Cooperation Council for the Arab States of the Gulf (GCC) the countries that are included are Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, Qatar and Oman some hotels get volume business from these countries the reason these country nationals have good discounted Preferential rates or some don't get volume business from these destinations so they have higher rates please do check on our Website for the difference.

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What is CIS Market?

"CIS" means Common Wealth Of Independent States the countries that includes are Russia formerly Soviet Union, Kazakhstan, Tajikistan, Azerbaijan, Ukraine all others that are near by.

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What is Pan Arab Market?

"Pan Arab Market" countries are Lebanon, Palestine, Yemen, Syria, Jordan, Libya, Egypt, Morocco, Sudan and Iraq.

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What is HB?

"HB" means Half Board, hotel rates will be inclusive of Daily Breakfast and Lunch or Dinner.

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What is BB?

"BB" means Bed and Breakfast, hotel rates will be inclusive of daily Buffet Breakfast.

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What is FB?

"FB" means Full Board, hotel rates will be inclusive of Daily Breakfast, Lunch and Dinner. Usually we don't advertise FB or Full board rates on our Website but this can be quoted for you upon request.

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What is FIT rates?

"FIT" rates is applicable only for Frequent Individual Travelers.

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What is GIT rates?

"GIT" rates is applicable only for Group Independent Travelers.

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General Hotel Policy

Can SouthTravels.com supply a baby cot or crib when I travel with children?

Most of the hotels have Baby cot or crib facilities but still SouthTravels.com Reservation staff will help you to request or recommend such hotels that are 100 percent sure to have these facilities, it is always Free of cost.

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How do I request an early check-in or late check-out with the hotel?

Since hotel policies regarding early check-in (generally 12:00 noon) or late check-out (generally after 12:00 noon) vary by location and by hotel as it is always subject to availability of the hotel, please contact us by e-mail or by phone prior to your arrival to make any necessary arrangements.

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I can't find answer to my question?

Email us your specific question, at info@southtravels.com and we will be happy to provide a prompt response.

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Hotels and Beach Resorts Online Travel Reservation Services with up to 76% Discount on Published Rates !!!