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FAQs - Frequently Asked Questions

Hotel Reservation

 

Payment Procedures

 

Hotel Rates

 

Definition of Terms

 

General Hotel Policy

Hotel Reservation

What is the cost for using SouthTravels.com?

We DO NOT charge Booking Fee when you book online with SouthTravels.com

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How do I make hotel reservation?

1. Search - In the search box, please input destination, check-in date, duration, number of rooms and click the search button.
2. Choose your Hotel - Select the hotel that meets your standard and budget and then click the Add to Basket button.
3. Add Extras and Confirm - Optional extras can be added such as Flights, Transfers and Car Hire. Click Next to proceed.
4. Your Details and Payment - To checkout, please provide your personal and payment details.
5. Complete - If your payment is successful, you have completed your booking journey.

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How long will it take to get booking confirmation and voucher?

1. For hotels with instant confirmation, you will be able to get your booking confirmation immediately after making your payment online. Your booking is confirmed and guaranteed.
2. Your travel document (Voucher) will be sent to you within 48 hours before you travel. If you're travelling within 24 hours, you should get your voucher shortly after you completed your booking.
3. For hotel rates and availability inquiries, you will get a quote within 1-2 business days. You have to accept the quote and make payment first to get booking confirmation and voucher.

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My Booking is Confirmed but when I called the hotel, they can't find my reservation?

1. Please note that while your booking has been 100% CONFIRMED, the rooming list with your name may not be adjusted in the hotel's reservation system until closer to arrival.
2. If you have any questions or concerns about your booking, please feel free to contact us and we'll be happy to assist you with your queries.

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What if the hotel I requested is not available?

You will be notified via e-mail if your requested hotel is not available. Our travel experts will try to find hotels of comparable standards, prices and in the same area (if available) for your consideration.

Note: Please fill in alternative hotels in the reservation form when making reservation to let us know your preferences in case of your requested hotel is not available. To avoid disappointment, especially over high season periods, very early booking is strongly advised.

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When I submit my hotel reservation inquiry, where does my request go?

All travel arrangements are processed within the same business day by SouthTravels.com Reservations Department. Your reservation IS NOT confirmed until you receive a confirmation number from us via email.

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Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you received from SouthTravels.com is all you need. Just present the pre-paid hotel voucher from us upon check-in.

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Can I make a reservation directly through the hotel?

Yes you can, but the prices displayed on SouthTravels.com are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 50% more.

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When do you check availability?

We check availability only at the point of making a reservation. To avoid disappointment, we suggest to book your holiday right away if you're happy with the price you see. Take note that price and availability could change at anytime.

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Will you confirm my reservation by fax?

We usually send confirmations by e-mail, so please make sure that you have provided us the correct e-mail address. Incase you could not provide an email address or if you don't have any access in your email, we could send your booking confirmation by fax.

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Payment Procedures

When do I need to Pay?

1. For hotels with instant confirmation, you need to make your payment online to get the booking confirmation immediately.
2. For hotel rates and availability inquiries, you will be given a quote and option date to settle the payment. Once we receive the payment, we will confirm your booking. You will receive the booking confirmation and voucher.

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If I failed to settle payments within due date, will my reservation be still accepted?

Yes, it can still be accepted but we can't promise the same hotel will be available for your requested dates. It is always subject to hotel room availability and our allocation with the hotel.

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Is Credit Card information secure with SouthTravels.com?

The security of your personal information is our priority! That's why we utilized the latest encryption technology to ensure the safety of your personal information. All your transactions protected by powerful 128 bit Secure Sockets Layer (SSL) encryption technology.

SSL encrypts your credit card number, name, phone number, etc... as it travels through the Internet. SSL safe connection and secure transactions technology has effectively protected millions of SouthTravels.com customers who have transmitted their credit card details on-line for their Hotel Reservation.

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Do you support 3DSecure Credit Cards?

Yes. We support Verified by Visa and MasterCard SecureCode. If your check-in date is within 2 days, your credit card must be 3D Secure enabled to successfully complete your payment.

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What Major Credit Cards do you accept?

We accept Visa Credit Card, Visa Electron, MasterCard, AMEX and Diners.

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Can I pay by Bank Transfers?

Yes you can pay by bank transfers but you must pay all the Telegraphic Transfer Bank Charges that is more or less US$ 20.00. Telegraphic Transfers can only be acceptable if you are arriving minimum of 10 days prior or else you need to arrange all the payments through Western Union money transfer.

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If my payment by Telegraphic Transfer is not received by you, what will happen to my reservation?

If we are unable to receive your payment via Telegraphic Transfer in due date, your reservation will be automatically cancelled.

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Hotel Rates

Are taxes included in your prices?

Yes. Unless noted otherwise, all taxes are included.

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Do you offer additional discounts?

In the hotel directory check carefully if there are available weekend special rates or hot deals for the hotel you want to stay in. Then click on Hotel Details to see all these special rates. Sometimes we can offer additional discounts, so check always our hot deals.

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Are your prices per room or per person?

Hotel booking price are per room and not per person. For example, a price for a single means a room with one person, for a double means a room with 2 person, etc...

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How can you offer rooms at such discounted prices?

For two reasons. First, we have negotiated these favorable rates from the hotels and wholesale giants in return of volume of business we give to them. Second, we use the Internet to do all the transactions, which cuts our cost considerably.

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What is your cancellation policy?

1. Cancellation - Policies differ by booking. When making a booking, please make sure you read the cancellation policy prior to submitting. Changes to your period / length of stay and travel date may also result in a cancellation charges. This includes shortened stay requests or date amendments. Please note, these fees are established by the hotels, not us. You must notify us if you plan on cancelling your booking.
2. No show - means no email or notification of cancellation received by our office that guest is unable to travel before the check-in date. A no-show will be treated as a cancellation and you will be billed accordingly.
3. Unused vouchers - No refund provided in event of cancellation or alteration for the services mentioned in the voucher which the guest may decide not to use once the date of check-in commences.

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Definition of Terms

What is GCC Market?

"GCC" means The Cooperation Council for the Arab States of the Gulf (GCC) the countries that are included are Bahrain, Kuwait, Saudi Arabia, United Arab Emirates, Qatar and Oman some hotels get volume business from these countries the reason these country nationals have good discounted Preferential rates or some don't get volume business from these destinations so they have higher rates please do check on our Website for the difference.

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What is CIS Market?

"CIS" means Common Wealth Of Independent States the countries that includes are Russia formerly Soviet Union, Kazakhstan, Tajikistan, Azerbaijan, Ukraine all others that are near by.

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What is Pan Arab Market?

"Pan Arab Market" countries are Lebanon, Palestine, Yemen, Syria, Jordan, Libya, Egypt, Morocco, Sudan and Iraq.

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What is HB?

"HB" means Half Board, hotel rates will be inclusive of Daily Breakfast and Lunch or Dinner.

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What is BB?

"BB" means Bed and Breakfast, hotel rates will be inclusive of daily Buffet Breakfast.

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What is FB?

"FB" means Full Board, hotel rates will be inclusive of Daily Breakfast, Lunch and Dinner. Usually we don't advertise FB or Full board rates on our Website but this can be quoted for you upon request.

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What is FIT rates?

"FIT" rates is applicable only for Frequent Individual Travelers.

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What is GIT rates?

"GIT" rates is applicable only for Group Independent Travelers.

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General Hotel Policy

Can SouthTravels.com supply a baby cot or crib when I travel with children?

Most of the hotels have Baby cot or crib facilities but still SouthTravels.com Reservation staff will help you to request or recommend such hotels that are 100% sure to have these facilities, it is most of the time Free of cost.

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How do I request an early check-in or late check-out with the hotel?

Since hotel policies regarding early check-in (generally 12:00 noon) or late check-out (generally after 12:00 noon) vary by location and by hotel as it is always subject to availability of the hotel, please contact us by e-mail or by phone prior to your arrival to make any necessary arrangements.

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I can't find answer to my question?

Email us your specific question, at info@southtravels.com and we will be happy to provide a prompt response.

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