General Rules*
1. Dubai Dolphinarium is a public venue, dress code
is important and should follow Dubai Municipality
Standards
2. Dubai Dolphinarium reserves the right to refuse
entry to individuals deemed not in the best interest
of the public or Dubai Dolphinarium
3. The Restaurant is open free to the public for entrance
on provision of patronization
4. No food or beverages from outside allowed in the
building
5. No distribution of materials or soliciting the
patrons of Dubai Dolphinarium without express written
permission from the Managing Director
6. No leaving products, media or other objects without
the express written permission of the Managing Director
7. Issues are regarding satisfaction can be lodged
with the 800900 Dubai Municipality Hotline
Show Programs*
1. Ticket is valid only for the show issued and NO
REFUND OR TRANSFER
2. Child of 2 years and above needs entry ticket
3. Gates Open 45 Minutes to 1 Hour Prior to each show
4. No Flash or professional photography/video allowed
inside the Arena
5. Refer to Customer Service Area for Enquires
6. Submit online TIMEOUT booking printout for ticket
collection
7. Avaiilability of Seats on "First Come First
Serve Basis"
8. No Food is allowed in auditorium for the dolphins
safety (beverages only from Happy Vally Restaurant).
9. No strollers allowed in Arena for public safety
Educational Programs*
1. Educational programs are NOT accredited and do
not take the place of sanctioned educational programs
from such qualified institutions
2. Children must be 6 years old to participate in
the standard educational programs of Dubaidolphinarium
3. Children with special needs must be accompanied
by a qualified specialist
4. Adults and not allowed to participate in their
children's educational sessions without written permission
from the Managing Director
5. Bookings are not Confirmed until full payment of
tuition
6. Dubai Dolphinarium reserves the right to cancel
classes or reschedule classes. Under such cancellation
there will be a full refund or reshedule witout loss
to the confirmed student.
Swim with Dolphin
1. Actual swim time is no more than 20 minutes.
2. Children must be 6 years old to participate in
the swim with dolphin program
3. There is no guarantee that a person/child will
be too afraid to participate
4. There will be a refund or reschedule only if management
changes the timing
5. Bookings are not Confirmed until full payment of
session is paid for
6. Dubai Dolphinarium reserves the right to cancel
or reschedule sessions.
7. The guest can either pay a fee to carry out their
own photography or can purchase photo's videos taken
by our Photo Studio.
8. Misbehavior of a group or individual as determined
by the Trainer will result in expulsion or a or several
persons or the cancellation of the session - the safety
of all guests and proper treatment of the dolphins
is a top priority.
9. Participants must be free from sickness and physically
able, which will be determined by and considered final
by the Trainer (women should not be in their menstration
cycle.
