Philisophy
We realize that whether they
want to swim or use the fitness studio many members wish
to improve their health and well-supervised environment.
Althought this does not preclude us from providing a suitable
club for those in search of fitness. It does not make the
gyms attracttive to all ages. The realized, non competitive
atmosphere is welcoming to all out members. All the clubs
have limited membership that ensured that the pool and fitness
studio does not suffer from overcrowding. Individual customer
care has become a trademark of fitness express in our approach
to members. The staff all strives to make the atmosphere
within the clubs as friendly as possible. In the fitness
studios, each new members is allocated to a personal instructor,
whose job is to follow the members progress from their programme
profile, through an introduction to the gymm to the ongoing,
egular review and progressing of every members programme
in accordance to their needs and objectives.
Apart from
providing members with the best possible facilities and
services for relaxing and health. Fitness Express recognizes
that the staffs are one of the company's most valuable assets.
Since 1997, Fitness express has held the investor in People
Award, a qualification that is regularly reviewed to ensure
that they deliver the best possible service to members.
To help the
members make the most out of their membership and to enliven
the social aspect of membership, each of our Clubs produce
social calendar, including trips to the theatre, "themed"
parties, quiz nights, race nights and the like.
Fitness Express
is proud to be an expanding company in a very competitive
market and to be recognized by the leisure industry as being
at the cutting edge of the health and fitness market. Most
importantly thought fitness Express is concerned with how
the members percieve the quality of their club.
We dont guarantee
to add years to your life, but we do think we will add life
to your years. we hope you enjoy your time with fitness
express.
Service Standards
All staff are lifeguard qualified to the new RLSS professional
Lifeguard standard.at least one qualified first aider is
on duty at all times. All Duty Managers and Club Managers
are qualified to operate and maintain and highest water.
All Staff is
multi skilled and qualified to work in all areas of the
club. All members will receive a welcome upon arrival and
to be checked out upon departure All prospective members
to be given a personal tour by a member of staff upon arrival
at the club. All equipment downtime is logged and recorded
and kept to a minimum with annual performance reviews of
all maintenance agreements.
All members
displaying a contra indication to exercise are referred
to our Medical Advisor to ensure programme safety. A health
and safety management manual is produced by all staff will
receive regular training in health and safety. Each
club has a normal Operating Procedure and Emergency Action
Plan (which will be tested annually)
We offer a
simple, easy to understand membership system across all
cubs. Members have the ability to suspend the membership
if they are unable to use the club for a fixed period in
excess of a month. We
provide exclusive clubs with limited membership and a high
degree of personal attention.
