Le Club
Is an oasis for those seeking total relaxation and inner
balance. Whether lounging by the poolside of our three
swimming pools, exercising in our state-of-the art equipped
gym, playing squash or leaning back and relax in the
smoothing warmth of our saunas and stem baths
Philisophy
We realize that whether
they want to swim or use the fitness studio many members
wish to improve their health and well-supervised environment.
Althought this does not preclude us from providing a
suitable club for those in search of fitness. It does
not make the gyms attracttive to all ages. The realized,
non competitive atmosphere is welcoming to all out members.
All the clubs have limited membership that ensured that
the pool and fitness studio does not suffer from overcrowding.
Individual customer care has become a trademark of fitness
express in our approach to members. The staff all strives
to make the atmosphere within the clubs as friendly
as possible. In the fitness studios, each new members
is allocated to a personal instructor, whose job is
to follow the members progress from their programme
profile, through an introduction to the gymm to the
ongoing, egular review and progressing of every members
programme in accordance to their needs and objectives.
Apart from
providing members with the best possible facilities
and services for relaxing and health. Fitness Express
recognizes that the staffs are one of the company's
most valuable assets. Since 1997, Fitness express has
held the investor in People Award, a qualification that
is regularly reviewed to ensure that they deliver the
best possible service to members.
To help
the members make the most out of their membership and
to enliven the social aspect of membership, each of
our Clubs produce social calendar, including trips to
the theatre, "themed" parties, quiz nights,
race nights and the like.
Fitness
Express is proud to be an expanding company in a very
competitive market and to be recognized by the leisure
industry as being at the cutting edge of the health
and fitness market. Most importantly thought fitness
Express is concerned with how the members percieve the
quality of their club.
We dont
guarantee to add years to your life, but we do think
we will add life to your years. we hope you enjoy your
time with fitness express.
Service Standards
All staff are lifeguard qualified to the new RLSS
professional Lifeguard standard.at least one qualified
first aider is on duty at all times. All Duty Managers
and Club Managers are qualified to operate and maintain
and highest water.
All Staff
is multi skilled and qualified to work in all areas
of the club. All members will receive a welcome upon
arrival and to be checked out upon departure All prospective
members to be given a personal tour by a member of staff
upon arrival at the club. All equipment downtime is
logged and recorded and kept to a minimum with annual
performance reviews of all maintenance agreements.
All members
displaying a contra indication to exercise are referred
to our Medical Advisor to ensure programme safety. A
health and safety management manual is produced by all
staff will receive regular training in health and safety.
Each club has a normal
Operating Procedure and Emergency Action Plan (which
will be tested annually)
We offer
a simple, easy to understand membership system across
all cubs. Members have the ability to suspend the membership
if they are unable to use the club for a fixed period
in excess of a month. We
provide exclusive clubs with limited membership and
a high degree of personal attention.
